Troubleshooting
The script doesn’t follow me
Section titled “The script doesn’t follow me”- Orange notice “… speed mode is on”? Speech recognition for the script’s language is missing. Tap the notice or read Set up speech recognition.
- Is the script’s language right? English text in a script set to German is hardly recognised. You set the language in the editor.
- Is the mode set to Voice? Check the Mode menu; in Speed and Manual the app doesn’t listen.
- Microphone allowed? In iOS Settings › Prompt Flower, turn on Microphone and Speech Recognition.
- “Finding position …” stays on screen? Tap the word you are at, or read the sentence again from the start.
- Used up for today? Without Pro, the script follows your voice for 5 minutes a day (Subscription and purchases).
- Noisy surroundings? Music, a TV or other voices interfere with recognition. A clip-on microphone helps.
The lavalier isn’t detected
Section titled “The lavalier isn’t detected”- Unplug the receiver and plug it in again while Prompt Flower is open. The app switches when you plug it in.
- Some receivers need a smartphone or USB audio mode. Check your device’s manual.
- Prompt Flower does not use Bluetooth microphones. See Microphone and lavalier.
The remote doesn’t connect
Section titled “The remote doesn’t connect”See Remote › If it doesn’t work: same Wi-Fi, no guest Wi-Fi, local network allowed, no VPN.
No export, no rough cut
Section titled “No export, no rough cut”- Both are part of Pro.
- Export and rough cut need word timings. These only exist for recordings in which the script followed your voice, not for recordings in speed mode.
- The rough cut needs markers: in a recording without Back to sentence or Back to paragraph there is nothing to cut.
Save to Photos doesn’t work
Section titled “Save to Photos doesn’t work”iOS Settings › Prompt Flower › Photos: allow “Add Photos Only” or more. Also check your free storage.
Pro isn’t recognised
Section titled “Pro isn’t recognised”Tap Restore purchases in the Pro overview. Are you signed in with the same Apple Account you bought it with?
The app crashed
Section titled “The app crashed”On the next launch, the app offers to send me the report by email (Crash reports). This helps me find the bug.
Still not working?
Section titled “Still not working?”Write to support@mitjamartini.com with your iPhone model, iOS version and app version (shown at the top of Settings). See Support.